For businesses that cannot operate without working IT , we offer on-going support contracts giving you complete IT  maintenance for a small monthly charge. We also have a 24hr support Centre offering Online and remote support to our clients. With an IT  contract from us you will be assigned a dedicated engineer who will perform preventative as well as per incident IT  support for your entire IT  system, including the following services:

 

Unlimited Remote Support.

We can deal with many problems over the phone using our remote support software which allows us to log in remotely to any client or server system that we manage, and resolve many software issues.

 

Unlimited on-site support.

Unlike some IT  companies, we do not charge our maintenance clients additional call-out fees, if you have a contract with us, we cover on-site visits as part of the contract.

 

Proactive Maintenance.

We check all of our client’s servers on a nightly basis so that we know exactly how systems are running and we also spot potential problems before they occur. Software installs  or a new piece of software to add to your system, we can come and do that for you.

 

Regular IT  Practice Reviews.

We regularly review the IT  procedures and tell you if we can see areas that will improve your IT  productivity, equally if you as our client feel changes are necessary, we can help to implement them.

 

Types Handled: Computers, Devices, Emails And Networks.

Our Support Centre supplies a full array of IT  services including:-

1. Desktop Computers and Laptop repairs and Upgrades.

2. Apple Mac/ iPad repairs.

3. iPad screen replacement.

4. Samsung Galaxy Tab screen replacement.

5. Wireless or wired network installation and support.

6. Laptop upgrades.

7. Email Hosting.

8. Website hosting.

9. Email support.

10. Remote support.

11. On-site support.

12. Server Support.

13. End user support.

14. Office 365 / Cloud computing consulting and implementation service.

Contact Us

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Address. 1786, Kiloleli Drive, Ilemela -  Post: 6142, Mwanza - Tanzania       Tel. 255 764540190;  Email: info@intercomsol.biz


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